FirstRecords Helpdesk News http://support.firstrecords.com/ en DeskPRO <![CDATA[Outage Scheduled 12/4/2009]]> http://support.firstrecords.com/news_full.php?id=3 Tue, 01 Dec 2009 15:26:18 +0000 The FROL application website will be stopped Friday December 4, 2009 at approximately 8:00 PM ET. 

Between 8:00 PM ET on Friday, December 4, 2009, and Sunday December 6, 2009 at approximately 5:00 PM ET "FirstReport Online" will not be available.

The FROL application website will resume service on the new server on Sunday December 6, 2009 at approximately 5:00 PM ET.

]]> <![CDATA[New improved Helpdesk]]> http://support.firstrecords.com/news_full.php?id=2 Wed, 03 Dec 2008 12:26:36 +0000 Now all support will be managed through our Helpdesk.  There is no fee and your help account is secure.  This way you can:

  • ask questions
  • view answers, even of past questions
  • Chat
  • see and print past Chat recordings
  • access detailed Knowbasebase articles
]]> <![CDATA[New Live Chat Service]]> http://support.firstrecords.com/news_full.php?id=1 Sun, 23 Nov 2008 19:23:02 +0000 Try this new service chat to a live support person. Each Chat is recorded in your support account so you can review it or print it later. If chat is not active you may send a question to support from the chat.

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